Delete your account

Last updated November 10, 2026

You can delete your Locale account and the information that comes with it at any time.

How to ask

1. Email privacy@shoplocale.app from the email address you use to sign in to Locale, with the subject "Delete my Locale account".
2. Include your Locale username so we can find the right account.
3. We'll confirm by email and delete the account within 30 days, usually much sooner.

We're adding a delete button to the app's Settings. Until it's there, email is the way to ask.

What's deleted

• Your profile, profile photo, posts, stories, highlights, comments, likes, saves, collections and wishlist.
• Your follows, blocks, notification settings and push tokens.
• View and item records connected to your account and your posts.
• Your Instagram connection and its access token.
• Messages you sent. They also disappear from the other person's conversation.

What we keep

• Earnings, commission and payout records, for as long as tax and accounting law requires (usually seven years).
• Information we need to investigate abuse, or that the law requires us to keep.

Data from Instagram

To remove only your Instagram connection, open Locale, go to Edit profile, then Import posts from Instagram, and tap Disconnect. This deletes your Instagram access token right away. Posts you've already imported stay on Locale until you delete them.

You can also remove Locale from Instagram: in Instagram, go to Settings, then Apps and websites, and remove Locale. To have us delete everything we received from Instagram, including imported posts, email privacy@shoplocale.app and we'll do it within 30 days.